Resources

For Immediate Assistance

photo of boy with mouth taped shut

FOR IMMEDIATE ATTENTION

Child, Youth, and Family Crisis Line for Eastern Ontario: 1-877-377-7775
Kids Help Phone: 1-800-668-6868

They will be able to assist you and provide you with instant support and/or after-hour service.

In Case of Joint Custody

PLEASE BE ADVISED

In the event of a joint custody arrangement, or a custody dispute, a Joint Custody Consent Form must be signed by both caregivers for the child to receive service. The child cannot receive service until the Joint Custody Consent form is signed. We are unable to offer counseling for high conflict families, or in the event of active/upcoming legal proceedings. Thank you for understanding.

Phoenix Centre Intake Process:
We're Here To Help!

Please contact the main centre at 613-735-2374. Long distance? Call us toll-free at 1-800-465-1870. A receptionist will be happy to direct your call or get you started with the intake process. We serve clients under 18 years of age who live or attend school in Renfrew County.

1

Providing Your Child's Information

When you call the main office, an Admin Support Worker will ask you for your child’s information.

2

Scheduling An Initial Assessment

The Admin Support Worker will schedule an appointment with an Intake Worker who will contact you to complete an initial assessment.

3

Referral Assigned to Area and Service/Program

Following the initial assessment, the Intake Worker will give your referral to the manager of your designated area, who will then assign your child a caseworker.

4

First Contact/Session from Case Worker

The caseworker will follow up by calling you to arrange an appointment for your child.

S-O-S: CHILDREN 12+ CAN CALL DIRECTLY. NO REFERRAL NEEDED! WE ACCEPT REFERRALS FROM HEALTH CARE PROFESSIONALS, SOCIAL SERVICES AND INDIVIDUALS. CALL 613-735-2374.