Questions & Answers

Q

Who can get help from The Phoenix Centre?

The mandate of the Phoenix Centre is to counsel children and youth with their parents or other family members. The Phoenix Centre services children and youth aged 0-18 years.

Q

Is this service voluntary?

Yes. The Phoenix Centre is a voluntary service. The consent of caretakers/parents of children under 12 years of age is required.

Q

What does the Phoenix Centre consider a crisis?

A crisis is defined as a person’s evaluation of an experience as dangerous, threatening or traumatic, with an uncertainty of how to handle it. In the event of an emergency, call 9-1-1. During off-hours, contact the Child, Youth and Family Crisis Line for Eastern Ontario by phone at 1-877-377-7775 or online.

Q

Are the services provided by The Phoenix Centre confidential?

Yes. The services provided by the Phoenix Centre are confidential. All Phoenix Centre staff adhere to the privacy policy. In the event of a disclosure of abuse, we are obligated to report to the local Family and Children Services.

Q

Do I have to wait until my child’s behaviour is really severe before I can call the Phoenix Centre?

Early prevention is always preferred. The Phoenix Centre encourages parents to seek preventative assistance whenever they, or other caregivers, have concerns about the well-being of a child’s mental health.

Q

How do I make an appointment for my child?

Are you looking for help? For more information about intake please contact the main centre at (613) 735-2374 or long distance toll free 1-800-465-1870.  If you cannot wait to talk to an Intake Worker at The Phoenix Centre, contact the Child, Youth, and Family Crisis Line for Eastern Ontario at 1-877-377-7775 or the Kids Help Phone at 1-800-668-6868. Read More >

Q

What is the purpose of the telephone questionnaire?

The telephone interview will provide program staff with a general idea of the child or the families’ difficulties, and what may be the most appropriate service to meet the family’s needs. The telephone questionnaire is a requirement of the Ministry of Children and Youth Services and the Phoenix Centre is a ministry regulated service.

Q

Is there a cost for the services provided by the Phoenix Centre?

No. the Phoenix Centre is funded by the provincial government so that core treatment services can be provided free of charge. The costs of Phoenix Centre services and program supplies are offset by funds raised through our signature events and charitable donations. A fee may be attached to special services.

Q

Can my child get a psychological assessment?

Our psychologist can provide an assessment for a child, if the family is involved with one of the Phoenix Centre’s Family Therapists. Paediatric Telepsychiatry services are available for children requiring a psychiatrist assessment through our agency. Your child must have a doctor’s referral.

Q

Does my family have to complete a family assessment to participate in a group?

No. Group services are additional services offered by the Phoenix Centre. Basic information regarding your child’s needs may be a requirement for certain groups programs.

Q

I share custody with my ex-spouse. Can my child still receive service?

In the event of a joint custody arrangement, or if custody has yet to be determined, a Joint Custody Consent Form must be signed by both caregivers for the child to receive service. The child cannot receive service until the Joint Custody Consent form is signed.

Q

Does the Phoenix Centre offer marriage counseling services?

No. the Phoenix Centre does not offer marriage counselling services.

 

Q

Does the Phoenix Centre offer tutoring services?

No. Tutoring services can be accessed by contacting the following organizations:
• Kumon: 613-735-5915
• Beansprout Tutoring: 613-732-2785

Q

What is the Phoenix Centre?

The Phoenix Centre for Children and Families is a mental health treatment centre for children and youth 18 and under. We are managed by a volunteer Board of Directors and funded by the government of Ontario, but we are fostered by our community. Read More >

Q

What services are offered by the Phoenix Centre?

The Phoenix Centre offers a professional support services at our main location and satellite offices. Read More >

Q

Where is the Phoenix Centre located?

The main office of the Phoenix Centre is located in downtown Pembroke, with satellite offices throughout Renfrew County. Read More >

Q

What are the hours of operation of the Phoenix Centre?

The main and satellite offices of the Phoenix Centre are open during regular and summer hours. Read More >